mobile2fly - Mobile airline services |
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Mobile check-in servicesWith over 5 years experience in mobile airline technologies, 2e Systems were the first in Europe to pioneer an MMS Check-in solution which is deployed today in ever increasing numbers. 2e Systems continue to set the standards for mobile solutions in the airline industry. |
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Drag your mouse over the links to get more info about mobile check-in. This end-to-end solution allows passengers to accomplish the entire check-in and boarding process using their mobile phone! Starting as soon as the flight opens, passengers receive their personal invitation to check-in via SMS text message. By simply replying, the passenger is checked in and their boarding pass dispatched via MMS picture message using the latest 2D barcode technology. MMS Check-in is unrivalled for passenger service and convenience! Check-in on the move! With a worldwide reach, this services offers peace of mind when travelling. With check-in invitations dispatched automatically via SMS, passengers can check-in with ease and then avoid the queues at the airport by simply printing their boarding pass at a self service kiosk. Priority seating made simple! A great value adding service which allows passengers to reserve their preferred seat wherever they are. Passengers can then check-in later at their own convenience safe in the knowledge that their seat is already reserved Similar to MMS Check-in, this service takes advantage of the wider coverage of mobile internet technologies. With most mobile handsets today capable of internet access, this service seamlessly downloads a mobile boarding pass with the 2D barcode ensuring a smooth experience for the passenger. A fully fledged mobile check-in solution. Passengers can enjoy all the extended features of internet check-in directly on their PDA or smart phone. Web pages are optimized for display allowing passengers to navigate with ease and then download a mobile 2D barcode which can be scanned directly at the boarding gate. Interactive Voice Recognition (IVR) software makes it possible to bring check-in to any mobile or fixed line phone. By combining this technology with our core check-in application, a simple but powerful solution is possible which further extends the range of mobile check-in services available to passengers. |
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Mobile booking servicesFrom sending SMS alerts to making a complete booking on the move. Mobile Booking Services add value and convenience to airlines and their customers. |
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See more info! Fully fledged booking in your pocket! PDA booking offers all the features of internet booking but is especially optimized for display on a handheld device such as a PDA or smart phone. Also includes secure payment module so that airline customers can book securely and with confidence. Extra service for passengers! This service adds on to existing internet booking applications or 2e Systems own Mobile Booking. The booking Itinerary is sent directly to the passenger via SMS shortly after they complete their booking, always available when they need it. Allow passengers to get up-to-date timetable information on demand. As part of the mobile booking portal, this allows the airlines flight timetable to be queried and displayed in a simple optimized format. The airline industry is fast moving but there’s no need to leave passengers behind! Keeps passengers up to date of any schedule changes affecting their bookings. An valuable tool which demonstrate the airlines commitment to service. |
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Mobile flight information2e Systems mobile platform sends in excess of 50.000 SMS’s per day to deliver real-time information to passengers in all over the world. And it's growing all the time. |
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See more info! Flight delays are inevitable but airlines can boost customer service by keeping passengers informed. Passengers receive up-to-the minute information relating to their estimated departure time via SMS. In the unlikely event a flight is cancelled, passengers can receive an SMS informing them of the situation including a telephone number to call for further information. This reduces passenger frustration and shows that the airline is committed to keeping their passenger informed, even with bad news. With the rise of self service check-in, many passengers check-in well before they arrive at the airport. In larger airports, the gates can often change during the last 24 hours or in other airports, gates are not even assigned until the last minute. In any case, with SMS alerts, passengers have peace of mind knowing they will be informed immediately of any gate changes or gate assignments. Complementing SMS Cancellation notifications, airlines which automatically rebook their passengers onto another flight can also inform them of the change directly via SMS thus avoiding stress and confusion at the airport. If the unthinkable happens, this service at least reduces the stress involved for the passenger. Instead of waiting by the baggage carousel for a suitcase that won’t appear, the passenger receives an SMS as soon as they land informing them of the situation so that they can proceed directly to the Baggage Tracing counter. Complementing SMS Lost Baggage service, passengers can receive tracking information via SMS regarding their lost baggage all the way to delivery at their front door. Family, friends or even the limousine service meeting or dropping off passengers can request the latest flight information via SMS. With a simple interface to query information, this service comes into its own when internet access is not readily available. Also works with voice recognition too.
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Mobile e-servicese-Services are not restricted to web applications anymore and can encourage customer loyalty through it’s convenience. |
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See more info! A great way to boost usage of Internet check-in. By conveniently inviting passengers to use the service, more passengers will take advantage of it. Other useful information can also be included in the emails such as targeted advertisements relating to the flight destination. Passengers can also be invited as soon as the flight opens for Check-in. To help passengers better prepare for their journey and offer extra services relating to their flight destinations, the before-you-go email offers all this and more. This service also acts as a last minute reminder and confirmation of the flight. Using the latest barcode technology for mobile phones, e-Coupons no longer have to be restricted to paper. Passengers can be offered a range of promotional discounts by the most direct route, to their mobile phone. The mobile barcode can be swiped at the point of sale for redemption. Although the captain will probably mention the weather forecast during the flight, why not send your passengers a 3 day weather forecast for their destination before they fly so they can pack the right clothes! This service allows customers to request the real-time balance of their frequent flyer account via SMS. In addition, statement summary information can also be pushed out to the customer automatically or when new miles are credited. Either way, passengers can choose to be kept right up to date. Whether for frequent flyers or for special promotions, business lounge access can now be granted by sending a mobile barcode directly to the passenger. The passenger simply scans the barcode at the door to gain access. |
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Mobile airline operationsIn the last 5 years the amount of traffic associated with daily flight operations increased 10 times. Originally aimed at passengers now pilots and ground staff benefit from the real-time service as well. |
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Pilots and ground staff get all relevant operational information via SMS in order to prepare takeoff and to act fast to any operation events.
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