Winter storms, hurricanes, and IT outages make minimizing the impact of IROPS critical
The extreme cold weather in North America has heavily impacted airlines, and follows on from the hugely destructive 2017 Atlantic hurricane season. And this was in addition to the ongoing disruptions due to outages of aging airline computer systems; scarcely a month went by in 2017 without multiple major IT-related incidents.
It is increasingly clear that minimizing the impact of disruptions is critical to keeping costs down for airlines. The cost of events such as the recent winter storms and hurricanes Harvey, Irma, and Maria can include tens of thousands of flights cancelled and losses in the hundreds of millions of dollars for airlines.
In this context, these recommendations on how to efficiently handle such disruptions are more timely and relevant than ever:
Since adopting eeCrewConnect from 2e Systems, airlines have experienced:
- Thousands of notifications to crew delivered automatically in minutes, instead of manually in hours.
- What used to be the impossible task of notifying all crew members in time during IROP recovery, now completed quickly and easily and with significantly fewer staff.
- A 42% reduction in outgoing calls to crew during major IROPS.
- Not a single flight cancellation due to crew being unaware of where they need to be.
- Extremely positive reception by crew, evidenced by the 90% adoption rate of the optional eeCrewConnect app.