The cost of obtaining airline fares and tax information from host Global Distribution Systems (GDS) has risen exponentially over the past few years due largely to increased window shopping, price comparison and robotic web site scraping activities. Airlines have realized that this has become a significant part of the cost of running their online booking platform. Carriers have sought alternate means to obtain this data and at the same time continue to provide a dynamic online booking engine.
On October 26th 2012, 2e Systems received notification that JetBlue Airways were preparing for potential Irregular Operations due to a large storm that was making its way up the East coast of the U.S., later called Sandy. This storm was the first since the implementation of the latest upgrade to the eeCrewConnect platform. The customer, JetBlue, is a major US carrier with over 180 aircraft, 75 international destinations and over 15,000 inflight crew members. For a carrier of this size, it is a logistical challenge to contact each and every crew member related to schedule changes, cancellation and crew member repositioning.
No rush to the airport and no long waiting times at the counter. This is what most passengers like to hear when checking in for a flight. To stay competitive in the air travel market, Condor wanted to introduce a new feature to its web site to enhance the passengers' experience by offering an innovative online check-in platform. Here's how 2e Systems supported the carrier in developing a solution that not only catered to the carrier's requirements, but eased the overall process for passengers as well as supported more seamless customer service. In addition, Condor has implemented a number of enhancements since the platform was initially launched in 2010.