Austrian Airlines online with 2e Systems eePaxConnect Platform
2e recently supported Austrian Airlines in launching a new passenger notifications platform. Called yourUpdate, the solution notifies passengers of flight delays as well as cancellations via e-mail or SMS.
In the event of delays of 30 minutes or more, or if a flight has to be cancelled, customers will automatically be sent an SMS or e-mail informing them of the current flight status and contact details for rebooking, without the need to register. In addition, all members of the Miles and More frequent flyer program already registered online will automatically receive the SMS or e-mail as well.
At Vienna Airport yourUpdate will also notify passengers automatically if their gate has been changed.
According to Isabella Reichl, Director Marketing at Austrian Airlines, "Receiving up-to-date information is more and more important to our customers, especially during the winter months, when inclement weather often inhibits air travel. We are pleased to work with the robust solution offered by 2e Systems and look forward to enhancements to the platform in 2014."