LATAM, Latin America’s largest airline, has selected 2e Systems to provide their new multi-channel passenger communication application to inform, advise and update travelers throughout their journey. The advanced travel software solution eePaxConnect will allow LATAM to share real-time updates with passengers, to not only manage disruption and proactively engage with their customers, but to provide exceptional service and customer satisfaction.
The 2e Systems solution eePaxConnect keeps passengers up to date, ensures they get to their gate on time and increases operational efficiency. LATAM will be able to share real-time updates with passengers in case of any itinerary change. Furthermore, the application provides an escalation management for agents. By providing relevant information direct to individual passengers before they feel the need to contact someone, airlines can reduce the effects of disruption before they even take hold.