2e Systems - News

2e Systems has joined forces with strategic consulting firm @aquila, Inc. The collaboration will strive for growth and excellence within the aviation industry – specifically focusing on the travel technology marketplace. 

2e Systems’ ethos is to go beyond being a supplier and to become a true partner - not just delivering requirements but exceeding expectations for widespread impact within airlines; be that through internet and mobile booking and shopping engine, check-in application, crew management and interaction solution, passenger notification system, etc…

2e Systems’ CEO Phil Douglas states “We see ourselves as an extension of an airline’s own team. We listen, understand, innovate and over-deliver. This is what we strive for in all our interactions. It’s through partnerships such as @aquila, that we are able to stay ahead of the curve and continue to deliver excellent results.” 

Combining decades of experience, @aquila’s team of industry experts work hand in hand with 2e Systems focusing on various streams: product strategy, thought leadership and laser focused business development. It is @aquila’s ambition to lead 2e Systems on their journey to the forefront of aviation innovation in a time when revenue protection and customer experience are crucial.

@aquila CEO, David Palmieri, “believes this is exactly the right time to grow and diversify within commercial aviation as we are all navigating the new norm of the travel industry” adding that “we have witnessed a hemorrhage of knowledge from our industry. 2e Systems expertise is perfectly suited to bridge that gap.”

2e Systems has teamed up with American cloud-based data security company TokenEx. The new collaboration will ensure that 2e Systems can offer and support airline clients with a solid data security solution to protect payment information. The cloud-based platform works transparently with the existing business processes and all payment service providers (PSP). The solution will be integrated on mobile and internet for 2e Systems shopping product, eeBook for online bookings, along with 2e Systems’s NDC solution, and as well as eeDepart for Check-in and ancillary sales.

“TokenEx has developed one of the most innovative data security solutions in the industry,” said Phil Douglas, 2e Systems CEO and CTO. “The nature of electronic payment transactions can leave sensitive information exposed to hackers and malicious cyber threats. At 2e Systems we take data security very seriously, and we needed a reliable and seamless solution. We look forward to collaborating with TokenEx for many years to come.”

 2e Systems will offer the solution to its airline clients, who can choose to integrate the new standard for protecting sensitive, confidential, and valuable passenger payment data. Without disrupting existing processes, TokenEx completely removes the credit card number and security number (CVV), replacing it with nonsensitive and undecipherable data values called tokens.  

airBaltic and 2e Systems embarked upon a large project in 2019 to scale up and enhance airBaltic's online flight shopping and booking solution. The respective teams engaged and collaborated extensively to augment the existing online booking solution to support airBaltic's growth plans. 

A new user interface was implemented providing clients with improved priced calendar shopping alongside a yearly histogram. Flight shopping has become easier as clients can view an annual histogram with the lowest airfares across all airBaltic destinations. 

The popular low fare destination banners on the homepage have been improved to direct customers to these flight shopping enhancements. There is an extensive choice and transparency for clients to search, select and book from airBaltic's destinations and growing flight network.

2e Systems is pleased to announce the appointment of John Donohoe as its new Chief Operations Officer (COO). As part of the 2e Systems executive board John will play a vital role in leading the digital transformation and continue to scale operations to support the company’s global growth.

2e Systems is celebrating its 20th anniversary this year. The software company is now employing around 120 talented IT professionals across 7 office locations globally. 2e Systems is working closely together with their 13 major international airline clients to develop and keep improving their comprehensive range of travel tech solutions.

John brings more than 30 years of commercial aviation and customer-centric product delivery experience to 2e Systems. Most recently as Director of Project Management Office and Change Management at Star Alliance, he led enterprise project delivery and was responsible for digital transformation change management.  An expert in portfolio and project management, John regularly speaks at Strategy Execution and Project Management conferences worldwide.

"I had heard about the 2e Systems family culture and I am thrilled to now be a part of it,” said John Donohoe. “Joining 2e Systems at this pivotal point in its transformation and growth is an exciting opportunity. I look forward to continuing to build upon 2e Systems’ success and scale agile product delivery that enables 2e Systems to quickly adapt to the needs of our clients. 

"John is a highly accomplished aviation expert and an outstanding addition to our team," said Phil Douglas, CEO at 2e Systems. "As 2e Systems continues to grow as a leading IT airline solutions provider, John's extensive international aviation experience will help ensure our continued success.”

2e Systems is an industry leader in delivering flexible and innovate modular software applications to enhance airlines’ e-commerce sales, operational communication systems, overall passenger satisfaction, and customer loyalty. 2e Systems provides airlines with internet and mobile solutions like online booking, check-in, NDC solution, and passenger and crew communication. 

LATAM, Latin America’s largest airline, has selected 2e Systems to provide their new multi-channel passenger communication application to inform, advise and update travelers throughout their journey. The advanced travel software solution eePaxConnect will allow LATAM to share real-time updates with passengers, to not only manage disruption and proactively engage with their customers, but to provide exceptional service and customer satisfaction.

The 2e Systems solution eePaxConnect keeps passengers up to date, ensures they get to their gate on time and increases operational efficiency. LATAM will be able to share real-time updates with passengers in case of any itinerary change. Furthermore, the application provides an escalation management for agents. By providing relevant information direct to individual passengers before they feel the need to contact someone, airlines can reduce the effects of disruption before they even take hold.